COLLECTION, USE & RETENTION OF INFORMATION
We collect, use and retain information about you to the extent only that is reasonably required to conduct our business effectively.
The information collected varies depending on the service you request from us. This information may be collected from third parties including the third party service providers through which you access our Website, or other people who collect information on our behalf. We also collect information directly from you when you speak to us over the telephone or send us correspondence or rate or comment on our accommodation. Finally, we may undertake market research, or have third parties undertake it on our behalf and collect information in that way.
We use information to complete transactions on your behalf and to ensure that we can efficiently manage and track transactions that are processed through our system. Your details are only used to process the transaction you have requested and are not stored or used in any other way by us.
We also use information to monitor our system efficiency and use, and to test and develop enhancements and changes to the way we do business.
The information that we collect may be transferred to and stored at, a destination outside the European Economic Area (EEA) and may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors, to process or manage transactions using our system.
The Website contains links to other sites. We are not responsible for the privacy policies of those other sites and will not be liable for those policies. You can manage cookies directly by managing settings and preferences on your browser. You can find more information here.
Below is a live list of current cookies placed on your computer by our website
PROTECTION OF INFORMATION
We maintain appropriate security standards and procedures in relation to the collection, use and retention of your information in order to prevent unauthorised access or disclosure. Should you contact us, our security procedures mean that we may request proof of identity before we are able
to disclose any information to you.
DISCLOSURE TO THIRD PARTIES
Information is shared with other companies in our group, contractors, data processing companies including operators of global distribution systems and payment clearing houses, bank and professional advisers, hospitality and holiday service providers. We share only the information necessary to deliver any supply of products and/or services by us to you or in order to ensure the successful completion of a transaction processed through our systems or for related purposes. We may also disclose your information when necessary to protect against fraud or any other crime (usually by providing such information to a reputable information reporting organisation) or in the event that we sell our business then to the purchaser of that business.
We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes, for example we may tell our business partners including regional tourism agencies and commercial distributors the number of guests who have stayed with us. This does not involve the disclosure of any personal information which can identify any particular customer in any way.
Finally, we may disclose your personal information at any time where necessary to comply with any legal obligation or requirement, such as to comply with an order of the court.
EMPLOYEE ACCESS TO INFORMATION
Your information is disclosed to our employees, agents and representatives on “a need to know” basis and we confirm that all such persons understand the importance of client confidentiality and privacy.
If you use the “Share” facilities or any other form of Social Media linking on our site and you should make sure that if this involved the sharing or contact information for another person, the other person is content to receive the information and for their details to be shared. We will only use their data for the purpose of communications regarding our business and will never share this information with non-relevant 3rd parties.
UPDATING, MAINTENANCE AND ACCURACY OF YOUR INFORMATION
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. Data populated by you (including your personal details entered in any fields) is your sole responsibility and any changes to any aspect of your personal data should be updated directly by you.
firstname.lastname@example.org and we will endeavour to respond as soon as possible.
COOKIES AND OTHER NON-PERSONAL INFORMATION
When you visit the website, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the website and to collect broad demographic information for aggregate use.
MANY SERVICES MAY NOT WORK CORRECTLY OR AT ALL IF YOU SET YOUR BROWSER NOT TO ACCEPT COOKIES.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
If you wish to make a complaint about Couch's Catering Ltd, our services or any associated matter, please contact us. We do not require complaints to be in writing, you may contact us by telephone, email or letter. We are a small business, however wherever possible, we endeavour that complaints will be dealt with promptly, and you will receive a response within 15 working days.